Privacy Policy

General Information

Welcome to The Star Sydney's Privacy Policy page! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains the types of information we collect from our guests, why we collect it, and how we use it. By sharing your information with us, you help us enhance your stay, provide better services, and personalize your experience at our hotel. We encourage you to read this policy carefully to understand how we handle your personal information and the measures we take to protect your privacy.

Your Rights to Access, Correct, and Delete Data

As our guest, you have the right to access, correct, or delete your personal data at any time. If you wish to exercise these rights, please contact us directly, and we will assist you promptly. We take every precaution to safeguard your data from unauthorized access, alteration, or disclosure. While we strive to ensure the security of your information, please be aware of the potential risks associated with using the internet. Our website may contain links to external sites; however, The Star Sydney is not responsible for the privacy practices or content of these external sites.

Management of Personal Data

You can manage your personal data through our guest services or by contacting our team. Depending on the services you use, you may have the option to update your information, manage communication preferences, and opt out of promotional communications. These choices do not affect essential service-related communications. We prioritize your privacy and allow you to control how your data is used for marketing and other non-essential purposes.

Information We Collect

At The Star Sydney, we collect information to provide you with an exceptional experience during your stay. This includes data you provide directly, such as when making a reservation or signing up for our loyalty program, as well as data collected through your interactions with our services, such as website visits and in-hotel amenities usage. We may also gather information from third parties, such as booking platforms, to better understand your preferences and enhance your experience with us.

How We Use Your Information

We use the data we collect to manage your bookings, personalize your stay, improve our services, and communicate with you about your reservations and offers. Additionally, your information helps us tailor the guest experience, from room preferences to dining options. We take steps to protect your privacy by implementing safeguards that prevent the unnecessary combination of data and ensuring that any marketing efforts are conducted with your consent.

Sharing Your Information

Your personal data may be shared with trusted partners to facilitate your stay, such as third-party service providers involved in processing your reservations, payments, or loyalty program benefits. We only share your information with third parties that adhere to our privacy and security standards. Additionally, we may disclose your data in compliance with legal obligations or as part of corporate transactions, such as mergers or acquisitions. Your data is always treated with the utmost care, and we only share it when necessary to provide the services you've requested.